Melbourne College of Further Education (MCFE) is a Registered Training Organisation (RTO) with the registration number 21340, providing Vocational Education and Training (VET). RTOs are providers and assessors of nationally recognised training. Only RTOs can issue Australian recognised qualifications in accordance with the requirements of the Australian Qualifications Framework. Details about MCFE may be found on the MCFE website at www.mcfe.com.au or on theTraining.gov website at https://training.gov.au/Organisation/Details/21340.

In order to deliver courses to International Students, an RTO must meet the standards under the Education for Overseas Students (ESOS) Act 2000 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018. The Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) website at www.cricos.deewr.gov.au provides details about institutions approved to provide courses to international students and the courses they are approved to provide.

MCFE is a registered provider under the ESOS Act, with the CRICOS registration No. 02961A

What sets us apart from other colleges is that we get to know every student; you will be more than just a number to us, you will be part of our family. You have more one-on-one attention and support and, as we have smaller classes than a large college, it’s easier for us to help you find work.

GUIDE TO THIS INTERNATIONAL STUDENT HANDBOOK

The information contained in this Handbook includes important details about how our RTO works, what you can expect from us and your rights and obligations as a International student. Please read this handbook carefully and ask questions about anything you do not understand. If you require further information on any of our policies and procedures, please contact the office at [email protected] or 1300368883 and we will happily provide that information to you.

This book is designed for International Students; Domestic Students should refer to the Student Handbook for specific information concerning their training. We hope you choose to study with us and join our family.

HELPFUL CONTACTS AND USEFUL LINKS

MCFE Contact Details

Address Unit 39, 617-643 Spencer Street, West Melbourne, Victoria, 3003

Email Address [email protected]

Phone Number 1300 368 883

Australian Skills Quality Authority (ASQA)

Phone Number 1300 701 801

Website www.asqa.gov.au

Fair Work (for payrates & work conditions)

Website www.fairwork.gov.au

Ask IZZY (Information directory for any personal needs you may have)

https://askizzy.org.au/

Lifeline Australia (Crisis Support & Mental Health)

Phone Number 13 11 14

Public Transport Victoria (PTV)

Website www.ptv.vic.gov.au/journey

Student Housing

www.scape.com/en-au/student-accommodation/melbourne

www.unilodge.com.au/city/melbourne/

www.lestudent8.com/rates-bookings/

Melbourne Events and Activities

whatson.melbourne.vic.gov.au

RECOMMENDED APPS TO DOWNLOAD

Canvas

Online Learning Management System (LMS) used by MCFE students

PTVJourney Planner

ForestStay Focused on Work

ZomatoFood and Drink Rating

Tram TrackerLive Updates and Tram Times

TodaitStudy planner

HeadspaceMeditation

TED TalksInspirational and motivational talks

QuizletRevision, flash cards and tests

Sleep CycleAnalyses your sleep and wakes you during your lightest sleep phase

AtmosphereStudy music

MemriseMemory game to help learn new things everyday

EgendaAssignment planner

CuriosityDaily dose of news that will keep your brain sharp

MonefyMoney tracker

The following are the basic steps involved in lodging your application for an International course with MCFE.

• Complete the online enquiry form – (or via your Education Agent) MCFE will email you an Enrolment Application Form for your selected course(s)
• Read the International Student Handbook and course brochure in detail
• You complete this enrolment form and attach ALL required evidence (Evidence will be need to be certified copies of the originals)
• MCFE reviews the application and if successful will invite you to participate in an online interview (10 mins)
• MCFE accepts enrolment applications and will send you a Letter of Offer to sign – via Adobe for digital signature
• You will make the initial payment – 25% of the first course fees + the application fee $150
• Confirmation of Enrolment (COE) issued to you
• You submit for Visa application
• When approved we will send you pre-course information
• Arrive in Australia – attend our Orientation session
• Start your course

Home Affairs Student Visa Conditions

After your enrolment for the course you nominated above has been accepted, you must continue to meet all the Home Affairs Student Visa Conditions including but not limited to:

• Maintaining a full-time enrolment in your registered student program
• Maintaining a satisfactory attendance record
• Achieving a satisfactory academic performance during each study period
• Maintaining your Overseas Student Health Cover membership
• Remaining enrolled at MCFE for at least 6 months of your principal course – the “principal course” being the highest qualification in which you have enrolled
• Informing MCFE, within 7 days, of any changes to your contact details
• Maintaining enough money to pay for travel, tuition and living expenses for yourself, and if applicable, your partner and your dependent children for the duration of your stay in Australia
• Notifying Home Affairs should your financial circumstances change and you are unable to meet your living and study cost while in Australia
• Not working more than the permitted amount of time whilst in Australia

Overseas Student Health Cover (OSHC)

The Australian Government requires all international students studying on a student visa (and their dependants) to maintain acceptable health and medical insurance during their entire stay in Australia.

OSHC provides medical and hospital cover for international students and their dependants whilst studying in Australia. OSHC may only be provided by a registered health provider as determined by the Australian Government. OSHC fees and refunds are subject to policies of the registered health provider.

You must provide us a copy of your OSHC prior to commencing your course.

The following are types of fees and charges, all fees are quoted in Australian dollars and are to be paid in Australian Dollars:

• Application fee – $150 (inc GST)
  • Due after signing the letter of offer
• Tuition fee – as per the course brochure. Tuition fees are divided into 4 payments over the duration of your course.
  • Payment 1 – 25% due after signing the letter of offer
  • Payment 2 – 25% due prior to the census date of the start of your course
  • Payment 3 – 25% due two weeks (14 days) prior to term 3/group 3
  • Payment 4 – 25% due two weeks (14 days) prior to term 4/group 4
• Material fee – $100 (inc GST)
  • Due with payment number 2, prior to the census date of the start of your course
  • Non-refundable
• Other charges (include GST)
  • Administration Fees $100 – for changes to your course or enrolment after your CoE is issued.
  • Reassessment fee $60 per hour (charged after 3 attempts of in-class reassessment have been provided)
    • limited to 5 extra attempts – after this the student may need to repeat the term/group of units and be charged the full term fees.
  • Replacement certificate $25
  • Airport pick-up (at cost)
  • Late payment charge of $25 per day

MCFE will not collect more than 50% of your tuition fees prior to signing your letter of offer or issuing a confirmation of enrolment. Your letter of offer will specify when fees are due. Generraly fees are due as follows:

Census date – 4 weeks (28 days) after the official start date of your course

Invoices will be emailed. Payments can be made by:

• International bank transfer
• online via stripe
• Direct debits via gocardless

REFUNDS

Students that want to apply for a refund should email the request to [email protected] The request will be considered, and eligibility and amount of any refund determined by the head office. Students are advised of

the decision within 5 business days via email. Refunds for courses are provided on the following basis:

Applications Fees

These are non-refundable and cover the administration costs associated with reviewing your application.

Refund “Payment 1” pre-paid tuition fees

MCFE will fully refund your pre-paid tuition fees in the following circumstances.

• MCFE cancels the course
• Student does not commence the course for any reason
• Student cancelation requests received up to the second session of commencing the course

Cancellation (non-start), withdrawal or deferral requests should be made using the form on the website available here.

Refund “Payment 2” pre-paid tuition fees

MCFE will fully refund your pre-paid tuition fees for Payment 2 fees in the following circumstances.

• MCFE cancels the course
• Student cancelation requests received prior to the census date

Cancellation (non-start), withdrawal or deferral requests should be made using the form on the website available here.

Refund “Payment 3 and/or 4” pre-paid tuition fees

MCFE will fully refund your pre-paid tuition fees for Payment 3 or 4 fees in the following circumstances.

• MCFE cancels the course
• Student cancelation requests received prior to the first session of the term or group of units

Cancellation (non-start), withdrawal or deferral requests should be made using the form on the website available here.

No refund:

• Application fee
• Materials fee
• Training that has already been commenced and/or delivered post the census date
• Other fees and charges

Fees not paid on time

• If fees are not paid on time your course could be cancelled and CoE revoked.
• Late payment charge of $25 per day

Students unhappy with this decision can access the complaints and appeals process

The following are the basic steps involved in lodging your application for an International course with MCFE.

1. Complete the online enquiry form – (or via your Education Agent) MCFE will email you an Enrolment Application Form for your selected course(s)
2. Read the International Student Handbook and course brochure in detail
3. You complete this enrolment form and attach ALL required evidence (Evidence will be need to be certified copies of the originals)
4. MCFE reviews the application and if successful will invite you to participate in an online interview (10 mins)
5. MCFE accepts enrolment applications and will send you a Letter of Offer to sign – via Adobe for digital signature
6. You will make the initial payment – 25% of the first course fees + the application fee $150
7. Confirmation of Enrolment (COE) issued to you
8. You submit for Visa application
9. When approved we will send you pre-course information
10. Arrive in Australia – attend our Orientation session
11. Start your course

[/expand]