{MCFE}{643 Spencer St}{West Melbourne}{3003}{Vic}{Australia}{(130) 036-8883}
643 Spencer St, 3003 West Melbourne, Vic
Phone: (130) 036-8883

International Student Handbook


    About MCFE

    Melbourne College of Further Education (MCFE) is a Registered Training Organisation (RTO) with the registration number 21340, providing Vocational Education and Training (VET). RTOs are providers and assessors of nationally recognised training. Only RTOs can issue Australian recognised qualifications in accordance with the requirements of the Australian Qualifications Framework. Details about MCFE may be found on the MCFE website at or on website at
    In order to deliver courses to International Students, an RTO must meet the standards under the Education for Overseas Students (ESOS) Act 2000 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018. The Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) website at provides details about institutions approved to provide courses to international students and the courses they are approved to provide.
    MCFE is a registered provider under the ESOS Act, with the CRICOS registration No. 02961A

    What sets us apart from other colleges is that we get to know every student; you will be more than just a number to us, you will be part of our family. You have more one-on-one attention and support and, as we have smaller classes than a large college, it’s easier for us to help you find work.


    The information contained in this Handbook includes important details about how our RTO works, what you can expect from us and your rights and obligations as a International student. Please read this handbook carefully and ask questions about anything you do not understand. If you require further information on any of our policies and procedures, please contact the office at [email protected] or 1300368883 and we will happily provide that information to you.

    This book is designed for International Students; Domestic Students should refer to the Student Handbook for specific information concerning their training. We hope you choose to study with us and join our family.


    MCFE Contact Details

    Address Unit 39, 617-643 Spencer Street, West Melbourne, Victoria, 3003

    Email Address [email protected]

    Phone Number 1300 368 883

    Australian Skills Quality Authority (ASQA)

    Phone Number 1300 701 801


    Fair Work (for payrates & work conditions)


    Ask IZZY (Information directory for any personal needs you may have)

    Lifeline Australia (Crisis Support & Mental Health)

    Phone Number 13 11 14

    Public Transport Victoria (PTV)


    Student Housing

    Melbourne Events and Activities



    Online Learning Management System (LMS) used by MCFE students

    PTVJourney Planner

    ForestStay Focused on Work

    ZomatoFood and Drink Rating

    Tram TrackerLive Updates and Tram Times

    TodaitStudy planner


    TED TalksInspirational and motivational talks

    QuizletRevision, flash cards and tests

    Sleep CycleAnalyses your sleep and wakes you during your lightest sleep phase

    AtmosphereStudy music

    MemriseMemory game to help learn new things everyday

    EgendaAssignment planner

    CuriosityDaily dose of news that will keep your brain sharp

    MonefyMoney tracker

    Application Process

    The following are the basic steps involved in lodging your application for an International course with MCFE.

    1. Complete the online enquiry form – (or via your Education Agent) MCFE will email you an Enrolment Application Form for your selected course(s)
    2. Read the International Student Handbook and course brochure in detail
    3. You complete this enrolment form and attach ALL required evidence (Evidence will be need to be certified copies of the originals)
    4. MCFE reviews the application and if successful will invite you to participate in an online interview (10 mins)
    5. MCFE accepts enrolment applications and will send you a Letter of Offer to sign – via Adobe for digital signature
    6. You will make the initial payment – 25% of the first course fees + the application fee $150
    7. Confirmation of Enrolment (COE) issued to you
    8. You submit for Visa application
    9. When approved we will send you pre-course information
    10. Arrive in Australia – attend our Orientation session
    11. Start your course

    Visa Obligations of International Student

    Home Affairs Student Visa Conditions
    After your enrolment for the course you nominated above has been accepted, you must continue to meet all the Home Affairs Student Visa Conditions including but not limited to:
    • Maintaining a full-time enrolment in your registered student program
    • Maintaining a satisfactory attendance record
    • Achieving a satisfactory academic performance during each study period
    • Maintaining your Overseas Student Health Cover membership
    • Remaining enrolled at MCFE for at least 6 months of your principal course – the “principal course” being the highest qualification in which you have enrolled
    • Informing MCFE, within 7 days, of any changes to your contact details
    • Maintaining enough money to pay for travel, tuition and living expenses for yourself, and if applicable, your partner and your dependent children for the duration of your stay in Australia
    • Notifying Home Affairs should your financial circumstances change and you are unable to meet your living and study cost while in Australia
    • Not working more than the permitted amount of time whilst in Australia

    Overseas Student Health Cover (OSHC)
    The Australian Government requires all international students studying on a student visa (and their dependants) to maintain acceptable health and medical insurance during their entire stay in Australia.

    OSHC provides medical and hospital cover for international students and their dependants whilst studying in Australia. OSHC may only be provided by a registered health provider as determined by the Australian Government. OSHC fees and refunds are subject to policies of the registered health provider.

    You must provide us a copy of your OSHC prior to commencing your course.

    Fees, Charges & Refunds

    The following are types of fees and charges, all fees are quoted in Australian dollars and are to be paid in Australian Dollars:

    1. Application fee – $150 (inc GST)
      • Due after signing the letter of offer
    2. Tuition fee – as per the course brochure. Tuition fees are divided into 4 payments over the duration of your course.
      • Payment 1 – 25% due after signing the letter of offer
      • Payment 2 – 25% due prior to the census date of the start of your course
      • Payment 3 – 25% due two weeks (14 days)  prior to term 3/group 3
      • Payment 4 – 25% due two weeks (14 days) prior to term 4/group 4
    3. Material fee – $100 (inc GST)
      • Due with payment number 2,  prior to the census date of the start of your course
      • Non-refundable
    4. Other charges (include GST)
      • Administration Fees $100 – for changes to your course or enrolment after your CoE is issued.
      • Reassessment fee $60 per hour  (charged after 3 attempts of in-class reassessment have been provided)
        • limited to 5 extra attempts – after this the student may need to repeat the term/group of units and be charged the full term fees.
      • Replacement certificate $25
      • Airport pick-up (at cost)
      • Late payment charge of $25 per day

    MCFE will not collect more than 50% of your tuition fees prior to signing your letter of offer or issuing a confirmation of enrolment. Your letter of offer will specify when fees are due. Generraly fees are due as follows:

    Census date – 4 weeks (28 days) after the official start date of your course

    Invoices will be emailed. Payments can be made by:

    • International bank transfer
    • online via stripe
    • Direct debits via gocardless

    Students that want to apply for a refund should email the request to [email protected] The request will be considered, and eligibility and amount of any refund determined by the head office. Students are advised of
    the decision within 5 business days via email. Refunds for courses are provided on the following basis:

    Applications Fees

    These are non-refundable and cover the administration costs associated with reviewing your application.

    Refund “Payment 1” pre-paid tuition fees

    MCFE will fully refund your pre-paid tuition fees in the following circumstances.

    • MCFE cancels the course
    • Student does not commence the course for any reason
    • Student cancelation requests received up to the second session of commencing the course

    Cancellation (non-start), withdrawal or deferral requests should be made using the form on the website available here.

    Refund “Payment 2” pre-paid tuition fees

    MCFE will fully refund your pre-paid tuition fees for Payment 2 fees in the following circumstances.

    • MCFE cancels the course
    • Student cancelation requests received prior to the census date

    Cancellation (non-start), withdrawal or deferral requests should be made using the form on the website available here.

    Refund “Payment 3 and/or 4” pre-paid tuition fees

    MCFE will fully refund your pre-paid tuition fees for Payment 3 or 4 fees in the following circumstances.

    • MCFE cancels the course
    • Student cancelation requests received prior to the first session of the term or group of units

    Cancellation (non-start), withdrawal or deferral requests should be made using the form on the website available here.

    No refund:

    • Application fee
    • Materials fee
    • Training that has already been commenced and/or delivered post the census date
    • Other fees and charges


    Fees not paid on time 

    • If fees are not paid on time your course could be cancelled and CoE revoked.
    • Late payment charge of $25 per day


    Students unhappy with this decision can access the complaints and appeals process

    Academic Progress

    You must maintain satisfactory attendance in your course and course progress for each study period. MCFE bases progress around course engagement (attending class), logging on and using canvas the LMS, submitting tasks (assessments in a timely fashion). We will monitor your attendance and assessment submission to detrmine if you are at risk of unsatisfactory progress, at risk students will receive warnings and addittional support if required.

    At risk course progress is:

    • Missed 2 or more classes in a row
    • More than 30 days late submission of a theory assessment task 
    • Have not logged into our LMS in 14 days 

    Actions taken & support provided if any/all of the above occur:

    1. “At Risk”  note added to your student file
    2. Student services calls and emails to re-engage and offer support
    3. Booked into one-on-one support session if suitable 
    4. Booked into catch-up class if suitable 
    5. Booked into meeting with Interational support officer if required 

    Unsatisfactory course progress is:

    • Missed 4 or more classes in a row or 6 in a Term/Group without an attended catch-up session
    • More than 60 days late submission of a theory assessment task
    • Have not logged into our Learning Management System (LMS) in 30 days

    Actions taken & support provided if any/all of the above occur:

    1.  “Unsatisfactory Course Progress” note added to your student file
    2. Email letter of intention to report for unsatisfactory progress – informed you have 20 days to access internal complaints and appeals process
    3. Student services calls you to book a into meeting with the International support officer – you MUST attend
    4. Support strategy implemented – documented in the file note – emailed to you the student
    5. MCFE update your file note with actions taken
    6. MCFE will follow-up up in 20 days to ensure the strategy is working and/or appeals processes completed
    7. If there is no improvement or a valid/lodged appeal, MCFE will start our official reporting process
    8. MCE will email you the official “intention to report”

    Extending duration of a course 

    MCFE can only extend the overseas student’s enrolment if:  

    • MCFE has assessed that there are compassionate or compelling circumstances and there is evidence to support this assessment; 
    • the registered provider has implemented, or is in the process of implementing, an intervention strategy for the overseas student who is at risk of not meeting course progress requirements; or 
    •  an approved deferral or suspension of the overseas student’s enrolment has occurred

    If MCFE extends the duration of an overseas student’s enrolment and the student’s visa will expire prior to completion of the course, the student will need to apply for a new Student visa (subclass 500) to complete their study.

    ‘Compassionate or compelling’ circumstances are generally those beyond the control of the overseas student and which have an impact upon the overseas student’s course progress or wellbeing. These could include, but are not limited to: 

    • serious illness or injury, where a medical certificate states that the overseas student was unable to attend classes 
    • bereavement of close family members such as parents or grandparents (where possible a death certificate should be provided) 
    • major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the overseas student’s studies; or
    •  a traumatic experience, which could include: o involvement in, or witnessing of a serious accident; or o witnessing or being the victim of a serious crime, and this has impacted on the overseas student (these cases should be supported by police or psychologists’ reports)
    • where the registered provider was unable to offer a pre-requisite unit, or the overseas student has failed a prerequisite unit and therefore faces a shortage of relevant units for which they are eligible to enrol. 

    These are only some examples of what may be considered compassionate or compelling circumstances.  

    Late commencement of course

    If you expect that you will be unable to commence your course on the scheduled course commencement date, you should advise MCFE of your reasons in writing. MCFE will consider the reasons that you provide and in exceptional circumstances may agree to your commencing your course up to 2 weeks after the scheduled commencement date. If you cannot commence within that time, you would normally be required to defer until the next semester. Any approved deferral will be advised to you by iMCFE in writing.


    Student Code of Conduct

    A range of legislations and standards are applicable to MCFE staff and students, these legislations have helped to guide our code of conduct. Information on relevant legislation can be found as follows:

    Please refer to the above websites or contact your Trainer or Student Services if you require further information.

    What’s OK and what’s not in our school!

    If you see or hear something that is NOT ok, or doesn’t feel quite right, report it via the QR code & form!! This goes direct to our CEO.

    This code of conduct is for students and staff. Staff are administration staff and trainers.

    This is OK This is NOT OK
    Human Rights and Equity
    Treat everyone with courtesy and respect, irrespective of gender, sexual orientation, race, ethnic or cultural background, disability, marital status, age or political conviction. Disrupt, interrupt or interfere with the rights of other students to a positive learning environment including wilful, unlawful, violent or other unsafe disruptions of classes.
    All staff and students have the right to be themselves and express their political, social and religious views. Accept that others may have a differing view. Do not force your views onto others.
    Celebrate religious or cultural special events at school or take approved time off to attend these special events/days. Discriminating against anyone on the grounds of gender identity, sexual orientation, lawful sexual activity, marital, parental or carer status, pregnancy, breastfeeding, age, physical features, impairment, race, ethnicity, political or religious belief or activity, or industrial activity.
    If you see or hear something that is Not OK, report this, even if this is not happening to you. Help us keep our school safe. Bullying, intimidating or assaulting any person or use insulting or offensive language or behaviour, racist or sexual abuse or possess or use any weapon while on SIU property.
    Physical Touch
    Accidently touching someone walking past Touching the torso between neck and knees.
    Staff member helping you hold a piece of equipment or adjusting your hands Anyone touching your bottom, genital areas, breasts.
    Arms around each other for a planned and approved photo, includes staff and trainers Other people hugging you if it makes you feel uncomfortable.
    Hugs if this is reciprocated (ask first)
    Email communications between staff and students about your course and course related communications. Staff emails must come from their specific company email address. Students and Staff communicating on a personal nature via any communication platform.
    SMS communications between staff and students about your course and course related communications.

    Some trainers may use their own mobiles for responding to texts or calls, generally all will be sent from VETtrak our student management system.

    Any person sexting another person from school. Sexting is sharing of a sexually explicit picture or video via mobile phones, instant messaging apps, and/or social media sites.
    Call people by their preferred names, Swearing, profanities or rude jokes.
    Avoid gender specific grouping Use Hi Class, Hi Team, Hi Everyone Using words, nicknames and language that is culturally or socially inappropriate.
    Use your mobile in class to take pictures of course work prepared. Mobile phones are not to be answered or used to SMS during class.
    Social Media
    Follow and Like our company pages and make comments Make a false social account and befriends students or staff.
    Students and staff to make a positive course/school related comment or post to a school social media page/post. Students and Staff to befriend each other’s personal accounts.
    Students to make friends with other students – if they reciprocate it Staff to private message or follow students, or accept students following or messaging them.
    Leave an honest review on any social platform including google Staff or students to post on private pages in our uniforms.
    Upload course appropriate images of items (not people) to social media pages. Make a statement about a staff member of business that is false or misleading or might negatively affect their brand or business. Issues should be lodged via the complaints process. This excludes google reviews providing honest feedback.
    Bully or harass a staff member or student on social media platforms and messaging applications.
    Socialising with other students and staff
    Students can make friends with other students Students Over 18, should be aware of encouraging inappropriate relationship with under 18.
    Have friendly professional relationship in class with staff and other students Engaging in unlawful activity that is physically, sexually or emotionally harmful to a child (any person under 18 years old).
    Communicate for job opportunities Staff and students – regardless of age – should not hang out, outside of school – unless accidental.
    Staff befriend students and have organised catch-ups.
    Behaviour of a sexual nature that is insulting, humiliating, abusive or aggressive and treats a person less favourable and/or unfairly; including unwelcome sexual advances or unwelcome requests for sexual favours.
    Online Classes
    Use the chat function and raise your hand function, you can send private Teams chat questions and help to your trainer Do not private message other members of the class, unless to ask a course related question.
    Cameras and microphones on in a private space Do not have other people in the background on your camera, especially those under 18.
    Ask trainer for resources displayed – they will be in hour canvas Do not take screen shots or photos of the computer – including pictures of other attendees.
    Treat an online class like you are in the physical classroom. The same rules apply. Be caring for other people whilst undertaking an online class. Do not smoke or drink alcohol whilst in an online class.
    General Classroom Behaviours
    Arrive on time if not 10 minutes early Attend more than 30 minutes late without prior approval (safety reasons).
     For students that are 18 years old and over, you must follow the principles of RSA (Responsible Service of Alcohol) when preparing and tasting alcohol in the classroom. Preparing drinks and tasting recipes forms an important part of the course, but your safety is the priority. You are not obliged to drink alcohol. Please inform your trainer if you do not wish to participate and reasonable adjustment will be made.

    If your class involves the preparation of alcoholic beverages, follow the recipe, and do not consume additional beverages, including discarded drinks

    Attend under the influence of alcohol or illicit drugs.
    Pay fees and fines when due. Stealing or damaging property
    Work Health & Safety
    Report to your trainer or staff member, they will complete a hazard identification report form Work in a way that causes hazards for your yourself and others, running, leaving tripping or slipping hazards.
    Report any Incidents or near misses to your trainer or staff member, they will complete a hazard identification report form Violence.
    Keep your area neat and act in a safe manner.
    Academic Integrity
    Use references when sourcing others work. You must not cheat (i.e. lie, copy others work, trick or deceive) in submitted work and/or during assessments or examinations or plagiarise another person’s work. “Plagiarise” means to copy texts or take ideas from another person’s work as if they were your own.
    Use AI and other search engines to help research a topic to put content into your own words (except where you are to reference specific text) Use AI and Chat GTP to respond to assessment questions.


    Outcomes if the code of conduct is not followed.

    Student breaks the code of conduct: The incident will be investigated and we will follow our complaints and appeals process.

    Potential outcomes will include: Warning, change of class, suspension/deferral, cancellation of course/withdrawal, reporting of the incident to the police.

    Staff or trainer breaks the code of conduct: The incident will be investigated, and we will follow-up our allegations and complaint handling process.

    Potential outcomes will include: Warning, performance management, reporting of the incident to the required agencies as per the official reporting channels, termination of employment.

    Pre-Training Review and Enrolment


    MCFE conducts a detailed Pre-Training Review of a prospective student’s training needs to establish whether the course in question is appropriate for their needs and they are a genuine student. 

    Our review includes:

    • Discussing why you wish to enrol in the qualification
    • Ensuring understanding of training and assessment methods for the qualification you have chosen.
    • Self-assessment of your digital literacy and access to relevant equipment
    • Discussion between you and the trainer to identify any additional support that you may require
    • Determining you are enrolling in this course as a genuine student
    • Collective evidence for your application
      • English language level – IELTS Score minimum of 6.0 (this has changed from 5.5)
        • There are exemptions from the English Level Requirements – check here
        • E.g. you are a citizen and hold a passport from UK, USA, Canada, NZ or Republic of Ireland
      • Overseas Health Cover
      • Passport
      • Prior Qualifications
      • Highschool Certificate
      • We do NOT take International students under 18



    If you want to obtain credit for skills and experiences you already have, you can complete an RPL Application form with a copy of your resume. Fees will apply for this service.


    If you have qualifications from previous studies, please note the details on your Pre-Training review form. You will be required to provide a Statement of Attainment. Once MCFE has verified the documents, a Credit Transfer will be applied. In some situations, we recommend still attending the class as the context could be different, but you will not be required to undertake assessment for any credit transfer units. No fees apply.


    Your LLN levels are assessed during your Pre-Training Review. The LLN assessment is an indicator of how your skills match the levels of the course. The assessment helps us to determine what kind of support you might require to successfully complete the course.

    To successfully complete most training, you will need:

    • Reading competencies sufficient to understand class materials and documentation used typically within industry (such as technical literature, standards documentation, procedure manuals) 

    • Writing skills sufficient to prepare notes and assignments on knowledge gained from lectures, group discussions, industry experience and literature reviews, procedures, journals pro- grams; participate in written assessment exercises

    • Personal organisational skills sufficient to work independently, self-manage learning activities and prepare material for presentation in class and to assessors in accordance with an agreed schedule

    • Communication skills sufficient to engage in group discussion issues in your area of training and to present work in class and to assessors

    • Numeracy skills sufficient to perform basic operations (addition, subtraction, multiplication and division) using a calculator

    • Digital literacy sufficient to access and browse the internet, log into a website, watch videos, read text online and, where applicable, update, save and submit PDF assessments

    If you do not have some or all these skills, you may be eligible for Foundation Skills training. This will be discussed with you at your Pre-Training Review.


    The enrolment form will collect your personal details, data that is required to be reported to various government departments and outlines the terms and conditions of
    enrolling with MCFE along with:


    The Victorian Student Number (VSN) is a nine-digit student identification number that will be assigned by the Department of Education and Early Childhood Development to all students in government and non-government schools, and students up to the age of 25 in Vocational Education and Training (VET) institutions.

    Since 2009 in schools and since 2011 for vocational education and training (VET) organisations and Adult Community Education providers, a Victorian Student Number (VSN) has been allocated upon enrolment to each individual student aged up to 24 years. Students should report their VSN on all subsequent enrolments at a Victorian school or training organisation. In particular, all students who are currently enrolled in either a VET provider or a Victorian school (including those already participating in a VET in schools program) should obtain their VSN from their current education or training organisation and report their VSN on this enrolment form. Students who are enrolling for the first time since the VSN was introduced will get a new VSN.

    MCFE ensures that it complies with Victorian Student Number (VSN) reporting requirements and Unique student Identifier (USI) requirements and includes the VSN as specified in the Victorian VET Student Statistical Collection Guidelines.


    A USI is your individual education number for life. It also gives you an online record of your VET training undertaken in Australia. If you’re at university, TAFE or doing other nationally recognised training, you need a USI. Without one, you can’t get Commonwealth financial assistance or your qualification or statement of attainment.

    You can apply for a USI directly or request that MCFE apply for a USI on your behalf.

    If you’re studying nationally recognised training in Australia from 1 January 2015, you will be required to have a Unique Student Identifier (USI). Your USI links to an online account that contains all your training records and results (transcript) that you have completed from 1 January 2015 onwards. When applying for a job or enrolling in further study, you will often need to provide your training records and results (transcript). One of the main benefits of the USI is the ability to provide students with easy access to their training records and results (transcript) throughout their life. You can access your USI account online from your computer, tablet or smart phone anytime.

    MCFE will ask you for your USI (if you have one) at enrolment. We will help you to locate your USI if you can’t recall it or we can apply for your USI on your behalf, if you grant us permission on your enrolment form.  When MCFE applies for a USI on your behalf it will have access to previous study records unless you deny this access, via the online portal.

    Your USI will not be disclosed to anyone/company except as allowed by the Privacy Act 988. Refer to for more information on your USI.

    Melbourne College of Further Education is a trading name of iAscend Polytechnic Pty Ltd. When we verify or create your USI, you will receive an email to notify you that iAscend Polytechnic Pty Ltd has verified or created your USI.

    We can be prevented from issuing you with a nationally recognised VET qualification or statement of attainment when you complete your course if you do not have a Unique Student Identifier (USI). If you have not yet obtained a USI you can apply for it directly at If you would like us to apply for a USI on your behalf you must authorise us to do so and declare that you have read the privacy information at  The link to the PDF is on our website. Refer to for more information on your USI.

    USI student declaration (agreed to at enrolment)

    • I consent to the collection, use and disclosure of my personal information pursuant to the information detailed at the USI website.

    • I understand when MCFE applies for a USI on your behalf, it will have access to previous study records, unless you deny this access, via the online portal. If you have an existing USI that we are unable to access via our internal system; by signing this form you give MCFE permission to enter your details into the USI register and have them re-send your USI to you


    Enrolment Declaration

    On completing your enrolment you will be provided with the following enrolment declaration.

    I declare that all the information that I have provided on this form is complete, correct and completed independently.

    I acknowledge that I have received, read and understood the detailed information provided by MCFE during the enrolment session, as well as outlined in this student handbook and course brochure, including but not limited to:

    • Application Pre-training review and enrolment process; including USI information

    • Fees and charges/statement of fees; including refunds

    • Privacy statements

    • Student support

    • Recognition of Prior Learning and Credit Transfer options

    • Online service standards

    • Assessment methods and instructions

    • Job and employment

    • Code of conduct

      Complaints and appeals

    • Completions & certificates

    • Deferrals and withdrawals

    • Third parties that may be relevant to my enrolment

    • Course brochure/website information; including duration, learning & assessment strategies, entry requirements

    Training & Assessment Procedures

    Your course brochure, timetable and training plan will specify the delivery method and assessment requirements for your course. 

    Delivery for International Students 

    • International students will participate in a minimum of 20 scheduled course contact hours per week including:
      • scheduled classes
      • course-related information sessions
      • supervised study sessions
      • mandatory and supervised work-based training, and examinations
    • that at least two-thirds (inclusive of 20 scheduled course contact hours per week) of the VET units of competency or modules being delivered to an overseas student will be provided face-to-face (that is, not through online or distance learning)
    •  in each group of units/term, at least one unit is offered face-to-face


    Assessments can include several different forms for each unit. Some units may be assessed as a cluster as they have similar requirements. Students will always be given advanced warning of the time and form of any assessment and will not be expected to complete an assessment for which they have not had time to prepare.

    Your trainer will assess your competency in the course and provide feedback as needed throughout assessments. The trainer is required to mark and provide completed assessments to MCFE Head Office within 10 working days of receiving them from you. If you do not agree with your trainer’s assessment results, you can make a complaint via the complaints and appeals process. This is discussed in further detail within this handbook. A complaint and appeal form is located on our website.


    You are provided with a unique login into Vettrak our student management system. This system is where we collect all your assessment marks, attendance, and other personal information. You can view your progress via the portal at any time. It will show what assessments “tasks” have been submitted, class attendance, training plan/schedule and invoices, plus much more.

    Depending on the course and course delivery you select, some of your classes may be delivered via Zoom. Zoom is a popular video communication service, appropriate for delivering a presentation and facilitating discussion.

    You can join Zoom classes using a phone or a computer, either through a browser or an app. 

    Your assessments will be completed online through Canvas, a leading LMS used by schools and universities all over the world. You can access Canvas to complete and submit assessments on a computer or phone. Some assessments will be easier to complete on a computer, whereas a phone will be appropriate for some written and multiple-choice questions. Canvas offers an app for Android and iOS.

    We will assign you a trainer to review and mark your online assessments and provide feedback (as standard within 10 business days). If further training is required, your mentor will contact you to arrange this. They can offer some technical support, but you can always call or email the office with any technical issues you have relating to Canvas, and somebody can assist you. Your first port of call in Canvas is the Passport course, which will induct you to Canvas if you have never used it before and give you all the information you need to navigate the system, complete your work and submit your assessments.

    You’ll need internet access and a laptop or desktop computer to use Canvas. Students have access to free wifi at the West Melbourne campus and laptops are available for use on campus upon request.


    There are theory assessments for every unit of competency that will need to be completed. Some assessments will cover multiple units, or there may be multiple assessments for each unit of competency. The assessments required for each unit and the methods used to assess each unit are listed on your timetable and training plan.

    MCFE uses a variety of assessment methods to determine your competency throughout the course, including:

    • Written, including short answer, multiple choice, projects and case studies
    • Practical simulations, demonstrations and role plays
    • Oral questioning
    • Workplace observations and projects
    • Mandatory workplacement hours if required by your course

    We present our course material in various ways to cover different learning styles:

    • Interactive role plays
    • Class discussions
    • PowerPoint presentations
    • Videos
    • Guided content
    • Online learning

    For each unit of competency, you will be marked competent (C) or not yet competent (NYC) for the unit as a whole. Each unit may have a number of different forms of assessment; you must pass (satisfactory) each of these to be deemed competent for the unit. Refer to the home page/front cover of the assessment for details on linked assessments and which units are covered in the specific assessment. This is also available in your VETrak student portal.  Competency means you need to demonstrate the skills, knowledge, and ability to consistently perform tasks and duties to the industry standard. Every question within every assessment must be answered correctly to be competent.

    The majority of theoryquestions will be completed after the session; they are to be completed individually. They will cover the underpinning knowledge for this unit(s). Every question must be answered correctly and in its entirety. Ensure you read the question carefully as some questions will require a detailed response and may have more than one aspect to address in the answer. Some questions and/or case studies may be discussed and conducted during class. You may refer to the learning materials provided in order to complete these questions.

    PRACTICAL ASSESSMENT (Demonstration, Observation, Role Play, Presentation)
    These will be completed during the training session and/or whilst the assessor is completing a site visit to observe your work performance. Several demonstrations will be required for competency (these will be documented in the specific instructions). A practical assessment might involve part written, part practical and part oral questioning. This type of assessment will cover the key skills required in the unit of competency. Your assessor will use a marking guide to assess your performance.

    We can vary the methods of assessment to suit your individual needs if required and if appropriate for the unit of competency. Discuss these with your assessor.  We will provide reasonable adjustment for students who cannot complete various online components of the course.

    If you have been assessed as Not Yet Competent/Satisfactory in a Unit of Competency you will be given the opportunity to complete a reassessment. A student will not be charged a reassessment fee if they are assessed as Competent during the in-class reassessment process, in this case students are usually given three chances at reassessment (with re-training) within class hours.  If after the last attempt the student is still not yet competent the assessor will need to determine a further reassessment strategy, this may include:

    • Resubmitting only the incorrect answers to questions (not the entire assessment)
    • Resubmitting part or all of a project/task
    • Redoing a practical or role play after being provided with appropriate feedback about their original performance or demonstration
    • Further observations of performance after being provided with appropriate feedback

    The assessor will set a reasonable time frame for reassessment or resubmission, generally between 2-4 weeks dependent on the task. If you need to book in additional training and assessment/reassessment outside of the standard catch up classes, then there may be a fee associated. Refer to schedule of fees and charges on the website. If you wish to contest any assessment judgement that is made refer to the complaints and appeals process as documented in your student handbook, also available on the website.

    Ensure the work you complete is your own. Do not copy answers from another student or person, this is cheating. Do not get another person(s) to complete this assessment on your behalf, this is cheating. Put all answers in your own words, unless you are asked to quote text or legislations, otherwise, this may be considered plagiarism and subject to further investigation.  If you have issues that prevent you from handwriting/typing your assessment, talk to your trainer/assessor as they may be able to accept other forms of submission. This may include oral questioning or typed answers. Typed answers will also need to be confirmed by your assessor for authenticity.


    Practical Placements

    Several courses will require you to complete practical placement hours in a real workplace to gain competency. You will be practicing the skills you have learned in theory in a workplace. There are a specific number of hours required depending on your course and these will be documented in the course brochure and your Practical Placement Logbook.

    We’ll provide you with an MCFE branded T-shirt and name badge for use at your placement.
    During the placement, you will be expected to behave like a new employee, following the rules of the workplace and the directions of the workplace supervisor and other employees. You will need to comply with all safety and OH&S policies and procedures, as well as other protocols that are practiced by the host employer.

    • Both you and a workplace representative sign an RTO & Employer Agreement

    • You will complete an induction with the workplace

    Your workplace will assign a workplace supervisor that we will liaise with to monitor your progress. Your placement location MUST be approved by MCFE head office prior to commencing placement hours. You must provide your workplace agreement to MCFE to verify details and confirm that it is a suitable workplace for placement. A workplace supervisor will need to sign off on your shifts completed. An MCFE assessor will visit you in the workplace and assess your skills periodically.
    Assessment is an important part of your practical placement. During your placement your trainer will conduct workplace visits. Assessment of the skills you have learned in the workplace counts toward your results. For some courses, you may be required to maintain a Practical Placement Logbook. Your trainer will discuss this with you. Your trainer will also give you information on the way your assessments will be conducted and recorded.
    Attending your Placement

    • Be willing to learn

    • Listen to instructions and complete the tasks assigned

    • Ask questions

    • Be polite, courteous and well-mannered with all staff members

    • Dress appropriately

    • Follow all workplace policies and procedures.



    • Wearing protective clothing

    • Working in a safe manner

    • Reporting any hazards or unsafe practices that you observe

    • Reporting any accidents to your workplace supervisor & practical trainer immediately.



    • Start your placement on time and stay for required shift duration

    • Take only the allocated time for lunch and tea breaks

    • Contact your workplace supervisor and your trainer immediately if you are unable to attend your placement.

    Problems with your placement should be resolved as early as possible. Your trainer and employer have agreed dispute resolution procedures. Do not hesitate to contact your trainer if you experience any difficulties or problems while on your practical placement.

    Download the Department of Education Practical Placement guide 
    In the event of an injury, the student will not be entitled to insurance cover, if the signed Practical Placement Agreement is not in place.

    If the Student is injured while undertaking work placement and wish to make a claim the following process applies:

    • Complete and sign a Worker’s Injury Claim form

      • Advise MCFE to complete and sign the Employer section of the Worker’s Injury Claim form and an Employer Injury Claim Report

    MCFE will then forward the original copy of claim forms, any certificates of capacity, completed incident form, medical accounts and a certified copy of the workplace agreement and accounts and a certified copy of the work placement agreement to the insurance company applicable to Victorian students.

    MCFE will retain copies of both forms and copies of any Certificates of Capacity and medical accounts. If a Student has a medical condition that will impact upon the placement requirement of the qualification, a medical clearance certificate from a medical practitioner will be required.

    If a student is undertaking placement at their place of employment and the injury occurs during a paid shift, the student is not eligible for insurances held by the Department of Education and Training and would need to follow their employer’s policy.

    Student Support

    MCFE has a designated International support officer [email protected] or call 1300368883. 

    Student Support can help provide advice or direction to other services, such as:

    • Student learning assistance
    • Welfare services
    • Accommodation services
    • Financial support services
    • Health and disability services
    • IT support
    • English language support (relative to the course)
    • Facilities and resource
    • Career Support & Job Application
    • Public Transport
    • Legal issues & Going to court
    • Police powers in Australia, and your rights when dealing with police.

    Rental Accommodation:

    In Melbourne many places are rented unfurnished so you may need to buy your own furniture. Rental properties are normally leased for a minimum of 6 –12 months. You will need to pay a bond for the property and 4 weeks rent in advance. The bond is normally 4-weeks rent. The bond will be returned to you when you leave and after the agent or the owner has confirmed that the property was left in a good state. You will also need to meet the cost of your share of expenses like electricity and gas. Make sure you make an agreement with any housemates as to how these expenses will be shared. After you move out from the rental property you need to make sure that your name has been removed from the lease. If your name is left on the lease, and something occurs at that property, you will be held responsible even though you no longer live there.

    Home stay Accommodation:

    You may choose to live with an Australian family during your time in Australia. You would stay with a family who will provide you with meals, and cover electricity and gas costs. You will be responsible for your own telephone bills and personal needs. Home stay may a good choice if you want to improve your English.



    Trainers are available for questions and additional help offered at the end of class. Any queries sent to trainers by students via email will be answered as soon as possible. Assessments submitted will be marked by the trainer according to the marking guidelines. Your trainer will provide feedback on your assessments at your next session or, if face to face classes have finished, via phone call or email.

    Catch-up classes 

    If students miss a class or need extra learning, they can attened a catch-up class with any other mCFE class scheduled to deliver same session, for no extra cost.

    One on One Student Support Bookings

    One on one sessions are available for students who need additional help working through any learning material or assessments after first attending the class. Students that require extra assistance can also book into one on one sessions or complete the unit in the classroom. MCFE can offer support to students who need additional language, literacy or numeracy support. These services can vary depending on individual student requirements.

    Administration Team

    The administration team located at our Head Office are available from Monday – Friday 9am – 4pm (public holidays excluded) for any queries the student may have in relation to their class or course. The team are always willing to assist as much as we can.

    We also recommend the “Helping Out Booklet”, a guide to finding support services and agencies in Melbourne. You can access the booklet here

    Orientation Program

    To ensure you are set-up to suceed and ensure we give you the right support. MCFE will provide a Face-to-face, orientation program for every student before class starts, even a later arrival, this will include a structured session that covers:

    • support services available to assist overseas students to help them adjust to study and life in Australia; 
    • Getting around Melbourne basics 
    • Fair work information 
    • English language and study assistance programs; 
    • any relevant legal services; 
    • emergency and health services; 
    •  the registered provider’s facilities and resources; 
    • complaints and appeals processes; 
    •  requirements for course attendance and progress
    • the support services available to assist overseas students with general or personal circumstances that are adversely affecting their education in Australia; and 
    •  services overseas students can access for information on their employment rights and conditions, and how to resolve workplace issues, such as through the Fair Work Ombudsman
    • provide information about how to seek assistance for, and report, an incident that significantly impacts on their wellbeing, including critical incidents; and
    • provide overseas students with, or refer them to (including electronically), general information on safety and awareness relevant to life in Australia, such as beach safety or the etiquette and laws concerning smoking in Australia. 
    • Whs processes and emergency evacuations 
    • How to use the student VT portal
    • How to use canvas

    Suitable numbers of academic and support staff  

    • 1 trainer and assessor up to 20 students in a class
    • 1 designated International support officer to 50 International students
    • 1 dedicated student services/administration member to every 200 International students 



    MCFE is committed to the principles of equity and equal opportunity aimed at providing a safe, harmonious workplace and learning environment, free from harassment and discrimination. Students have equitable access to all programs irrespective of their gender, culture, linguistic background, race, location, socio-economic background or disability. Admission procedures will therefore be free of discrimination, and if an individual does not meet entry requirements, all attempts will be made to assist them to identify alternative options for them. MCFE staff have been instructed in their responsibilities regarding Access and Equity principles.

    MCFE is committed to assisting those with special needs. This may include persons with disabilities, mature age adults, long-term unemployed adults, adults with low self-esteem / confidence, adults requiring literacy/numeracy assistance and single parents.

    Please feel free to raise with MCFE staff any issues around equity and special needs that might affect you.


    The Disability Discrimination Act uses the principle of reasonable adjustment, sometimes called reasonable accommodation, to ensure equity of treatment for people with disabilities. This means that, wherever possible, ‘reasonable’ adjustments must be made to meet the individual needs of any student with a disability.

    Among the things we can do to assist with any requirements you might have are:

    • Make training and assessment materials and methods more accessible

    • present information through a range of methods

    • adapt the physical environment and equipment

    If you require more details about reasonable adjustment, please contact Student Support.


    MCFE may take photos or videos of you in class. These photos might be used in advertising material on our website and other social media. Where required, photo consent forms will be used. Please let your trainer know if you do not wish to participate in any photographs.


    MCFE will contact you regularly throughout your course; with assessment feedback, news and course information. Please ensure that MCFE always has current contact information for you. This must include your current postal address, phone number and email address at a minimum.

    You’ll be in contact with both your trainer and the MCFE staff. Ensure you always respond to SMS and email contact asking about your progress. This helps us provide you with the best experience.

    After enrolment we’ll provide you with login details to the VETtrak Student Portal, where you can view key course information and messages from your trainer.



    Complaints and Appeals

    MCFE recognises that students will occasionally have a grievance concerning academic (including matters relating to student progress, assessment, curriculum and awards for an approved course) and non-academic matters (including matters relating to enrolment in a course and personal information held by the provider). MCFE is committed to ensuring a clear, fair and equitable process aimed at positive resolutions and the restoration of positive and cooperative relationships. The complaints and appeal process, including referral to an external organisation will be at minimal or no cost to the student, VSL students will not incur any charges. MCFE will maintain the student’s enrolment during the period of the complaint or appeal.

    Any student who wishes to provide feedback, register a complaint, grievance, or lodge an appeal for review or reconsideration of a decision by utilising MCFE’s Complaints and Appeals process for any matter, whether academic or non-academic, shall not be discriminated against or victimised for doing so.

    A Complaint is when a student is dissatisfied with a service or treatment received at MCFE, by our staff, other MCFE students or a third-party providing referral services.

    An Appeal is when a you believe a decision made by MCFE is unfair or incorrect and you want that decision reviewed.

    Student complaints about assessor judgements of competence and/or alleged cheating or plagiarism are included in this policy.

    If a person or company other than MCFE has directed you to consider a course with us and you are unhappy with their advice or information provided, please contact us immediately.

    If you were provided, from any person or company, with any incentive to enrol with MCFE, please let us know immediately. If another company represents themselves as the training organisation or misrepresents themselves as having a direct government endorsement, please inform us immediately.

    Students who are concerned about the conduct of MCFE staff, trainers and assessors, students and/or third parties relating to MCFE and/or management are encouraged to attempt to resolve their concerns using this process.

    All complaints and appeals will be handled professionally, fairly and equitably and confidentially in order to achieve a satisfactory resolution.

    At any stage in the internal complaint or appeal process, students are entitled to have a person of their choosing to accompany and support them. Students may raise any matters of concern relating to training delivery and assessment, the quality of the teaching, student amenities, discrimination, sexual harassment and other issues that may arise.
    A student’s enrolment must be maintained whilst an internal complaint or appeal is in progress and the outcome has not been determined.

    MCFE will encourage the parties to approach a complaint or appeal with an open mind and to attempt to resolve problems through discussion and conciliation. Where a complaint or appeal cannot be resolved through discussion and conciliation, MCFE acknowledges the need for an appropriate external and independent agent to review the process followed by MCFE.

    If there is any matter arising from a student complaint or appeal that proves to be a systemic issue which requires improvement action, the matter will be reported to MCFE management meeting as part of the continuous improvement process.

    Informal Complaint – Email, Call or talk Face-to-face 
    Student or (other person) may make a complaint via phone, email, or verbally to an office staff member or trainer. Ideally the complaint is handled then and there if possible.

    If the complaint cannot be resolved at that time is should be escalated to the Training Manager or Operations Manager.

    Formal Complaint – Email Complaints and Appeals form 
    If the student is still not happy with the result, they must ensure they have lodged a MCFE-Complaints-Appeals-Form-V4-1 (1), via [email protected] and this then turns into a formal internal complaint that can be formally appealed.

    MCFE must respond in writing (via email is possible) to any lodged complaint and appeal form within 5 business days. If the student is not happy with the resolution documented by MCFE, they have 30 days to appeal the decision.

    The Appeal
    The appeal should be in the form of a face-to-face meeting with the Operations Manager and/or CEO and student in which the issues and resolutions will be formally documented. To book an appeal meeting the student can call the office of email [email protected]. The appeal meeting must be heard no later than 5 business days after receiving the request, unless a later date is requested by the student.

    Each party may bring with them a third party or advocate. Alternatively, if any party involved is unable to attend the meeting, the MCFE CEO or their delegate may contact them and allow them to respond in writing in relation to the complaint or appeal. The student will have an opportunity to formally present their case. And MCFE will have the chance to respond with why their decision was made.

    Discussion, decisions and solutions should be documented and signed by both parties. Copies will be kept on the students file. If the student is still not happy with the result they can lodge an external complaint.

    Where MCFE considers more than 60 calendar days are required to process and finalise the complaint or appeal, MCFE, informs the complainant or appellant in writing, including reasons why more than 60 calendar days are required; and regularly updates the complainant or appellant on the progress of the matter.

    External appeal process
    If a student is not satisfied with the processes followed by MCFE in relation to their complaint or appeal, they are advised to request mediation via our external appeals company, Mediation Institute Pty Ltd . They provide a formal, external and independent dispute resolution service. If a student chooses to use this complaints and appeals process, the student’s enrolment will be maintained during the process.

    Appealing to ASQA
    If students are still not satisfied with the result from the external appeals process, they can then report the complaint directly to the ASQA via ASQA connect .  

    Preservation of rights
    Initiating this process does not inhibit student’s rights to pursue other legal remedies. MCFE acknowledges that students are entitled to resolve any dispute by exercising their rights to other legal remedies.

    If the internal or external complaint handling or process results in a decision that supports the student, MCFE will immediately implement any decision and/or corrective and preventative action and advise the student of the outcome.

    Critical Incidents

    A critical incident as ‘a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury’. This does not include serious academic misconduct.

    Critical incidents are not limited to, but could include:

    • missing students;
    • severe verbal or psychological aggression;
    • death, serious injury or any threat of these;
    • natural disaster;
    • issues such as domestic violence, physical, sexual or other abuse; and
    • other non-life threatening events.

    In the event of a critical incident MCFE will handle any emergency responses, provide immediate support, complete the critical incident online form and notify relevant parties taking into consideration Australian Privacy Principals

    These may include:

    • Police
    • Home affairs
    • Students family

    Child Safe Standards

    At Melbourne College of Further Education (MCFE), we are committed to ensuring the safety and wellbeing of our students, staff, and volunteers.

    For children at immediate risk dial: 000

    Child Safety Commitment

    As part of our commitment we have implemented the Child Safe Standards to help protect children and young people under the age of 18 from child abuse and neglect.

    Promoting safety, participation and well being

    At MCFE we support the safety, participation, wellbeing and empowerment of children and young people, and seek to ensure the safety of any children involved in university-related activities. We achieve this by:

    • adhering to MCFE’s child safe policy and commitment;
    • performing Working with Children checks for all identified roles engaged in child related activities and services;
    • treating everyone with respect;
    • listening and responding to the views and concerns of children;
    • promoting the cultural safety, participation and empowerment of Aboriginal children, children from culturally and/or linguistically diverse backgrounds and those with a disability
    • ensuring as far as practicable that adults are not left alone with a child;
    • if an allegation of child abuse is made, ensure as quickly as possible that the child(ren) are safe;
    • encouraging children and families to ‘have a say’ and participate in all relevant organisational activities where possible, especially on issues that are important to them.

    It is the shared responsibility of the RTO community to protect children and prevent child abuse and neglect.

    Our commitment to the implementation of the Victorian Child Safe Standards and our cultural values seek to promote an environment in which children and their parents or guardians feel confident in discussing any allegations of child abuse or child safety concerns.

    Zero Tolerance

    At MCFE, we have zero tolerance approach towards child abuse.

    Any allegations of child abuse should be reported immediately to MCFE’s training manager, Rebecca McPhee by emailing [email protected].

    Situations in which child(ren) are at immediate risk should be reported to Police by calling 000.

    Other Useful Resources

    Completions and Certificates

    Once all assessments requirements for each unit have been deemed satisfactory, the unit will be made competent.

    Students successfully completing all assessment requirements for a qualification will be awarded a Certificate for the level of the completed course (for example, Certificate III in Individual Support).  Certificates and/or statement of attainments are issued out within 10 working days of final competency being confirmed. Please note that fees must be paid in full and the survey completed, before any certificates are issued.

    Deferrals and Withdrawals

    If you decide to withdraw from your course or defer your enrolment speak to the MCFE head office staff for advice on your options first, this may affect your student visa. Cancellation (non-start or RTO cancels), withdrawal or deferral requests should be made using the form on the website available here. 

    Students may defer or temporarily suspend their studies during their course only on the grounds of compassionate or compelling circumstances such as serious illness, death in the family or for some other reason. Students will be required to provide evidence of the compassionate or compelling circumstances. Students may also have their enrolment deferred or suspended due to academic or general misconduct which can also be grounds for cancellation of studies.

    Depending on the length of your deferral, when you return you may be required to join a new class with a different time, trainer and location to your original class. We will provide you with your options when you return. 

    Students have the right to appeal a decision by MCFE to defer, suspend or cancel their studies. However, if they fail to return to study, it will be assumed that they have notified (‘inactively advised’) IAscend of their cessation of studies and there will be no right of appeal.

    MCFE will not notify the Department of a change to the enrolment status until the internal complaints and appeals process is completed. However, in the case of those students who have failed to return, no notification will be sent to the student.

    MCFE may ask the student to complete a Deferment and Allowable Suspension of Studies Claim Form. The information on this form will be considered by the Training Manager.Students will be required to pay any outstanding fees.

    If you withdraw or transfer after successfully completing any unit(s) of competency in which you enrolled, you will be entitled to receive at no cost a formal Statement of Attainment for the units you have successfully completed, provided you have paid in full all tuition fees relating to those unit(s) of competency and any material fees required.

    Changing Course or Providers

    MCFE must not knowingly enrol an overseas student wishing to transfer from another registered provider’s course prior to the overseas student completing six months of their principal course of study, except in certain circumstances. 

    As the principal course of study is generally the final course of study covered by the overseas student’s visa, transfer requirements apply to all courses of study prior to the overseas student’s principal course. 

    Transfer will be granted when:

    • Student completed greater than 6 months of their principal course 
    • Enrolment application form and interview shows they are genuine student 

    Transfer Request Process

    1. Complete transfer request form
    2. MCFE assesses application
    3. MCFE complete the formalization of enrolment process and transfer request 


    1. MCFE will not finalise a refusal to release the overseas student until the student has had an opportunity to access the complaints and appeals process

    Jobs & Employment

    We cannot guarantee you will gain employment with the successful completion of your course. We can however, guarantee, we will help students that follow our processes to find their own work and practical placements and we will provide you with support to help you in your studies.

    Student Facilities

    At 617 Spencer Street Head Office, students are encouraged to use the facilities available in the training rooms. There are tables and seats for you to eat your lunch, and for you to relax during a break. There are many cafés and restaurants within the area and Melbourne CBD is a short tram ride.
    Our training locations are across Melbourne, CBD and suburbs, and students will not be required to attend classes later than 9pm in the evening. All owned and operated campus locations have video surveillance in place to increase the safety of staff and students. Doors are set to automatically lock to the street by 6pm in the evenings. When a hired venue is in use, specific safety measures will be maintained, specific to the venue and the time of the class, generally if an evening class, trainers and students will leave together.

    The information session will cover location specific safety information.
    MCFE has computers for your use at our head office in Melbourne CBD. These computers have software to help you do your work, and you can access the internet from them as well. If you are having problems logging on, please see Student Support.

    Health and Safety


    A critical incident is defined as “a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury”.

    Critical incidents are not limited to, but could include:

    • missing students
    • severe verbal or psychological aggression
    • death, serious injury or any threat of these
    • natural disaster
    • domestic violence, sexual assault, drug or alcohol abuse.
    • other non-life-threatening events.


    You should report a critical incident you have witnessed or been affected by to the Student Services Coordinator, or any other staff member available at the time.
    MCFE uses several training locations. During your orientation session you will be familiarised with the emergency exits and the evacuation procedure. You have an obligation to comply with a fire warden in the event of an evacuation.
    Remember, during your time at MCFE, it is your responsibility to contribute to a safe working environment.

    If you notice any hazard or potential danger within MCFE it should be reported immediately to your trainer or other MCFE staff.
    In the event of an incident involving injury or a medical emergency, please advise your trainer or other staff immediately or call 000. You will be advised of the location of First-Aid kits during your orientation.
    MCFE has a no smoking policy that prohibits smoking anywhere in the building, including toilets. Smoking within 4 meters of a building doorway is also an offence which carries a fine. There is no smoking in the body corporate area of 617 Spencer Street or adjoining laneway.

    Students should not smoke at the front of the building to be considerate to our neighbours. If you must smoke, please exit the building and move away, extinguish the butt and dispose of it safely in a rubbish bin or butt bin.


    MCFE uses Brokers and Third Parties to help market our courses. MCFE takes all reasonable measures to use third parties that have an appropriate knowledge and understanding of the Australian education industry and does not use third parties who are dishonest or lack integrity.

    Our approved Third Parties/Brokers refer students to our courses, however a MCFE staff member will always undertake the following:

    • Complete pre-training reviews and assess individual capabilities to undertake the course
    • Enrolment and information sessions including reviewing enrolment paperwork and confirming acceptance in the course
    • Undertake training and assessment activities and sign off competency .

    Approved third parties/brokers are listed on our website.

    Please ensure the marketing materials provided to you are from our school directly. If you would like to report poor marketing practices or require further information, please contact us directly: [email protected]
    Photos & Videos of students
    MCFE may take photos and videos of you in class. These photos and videos might be used in advertising material on our website or other social media. Where required photo consent forms will be used.  Please tell your trainer if you do not wish to be included in photos or video taken in class
    Where a student provides a written testimonial via email or Google, we may use this testimonial for future advertising.

    Student Surveys

    You may be provided with surveys throughout your course. One internal survey that is quick and gives us specific information on how we can improve our services. You will also be asked to answer a government survey (AQTF) which will be provided at the end of your course via an email link. In addition, you may be contacted by NCVER or the department of higher Education Skills Group to participate in one of their surveys; these are optional.

    If at any time throughout your studies you wish to provide us with suggestions or feedback please call us, speak to your trainer or email the office. We appreciate all feedback.

    Covid-19 Vaccination Policy for staff and students

    We follow the current Victorian covid safe settings for the the Education Industry.  Staff need to be vaccinated as per the industry requirements.  Students do not need to check-in or show proof of vaccination.

    About Melbourne Australia & What to do when you arrive

    Checklist before leaving home

    • • Apply for passport
      • Arrange Student Visa
      • Make contact with MCFE
      • Arrange for any immunisations and medications from my doctor
      • Apply for credit card and/or arrange sufficient funds
      • Confirm ability to access funds overseas from my bank
      • Make travel arrangements
      • Arrange travel insurance
      • Advise MCFE of travel details
      • Arrange accommodation
      • Arrange transport from airport
      • Pack bags ensuring that any food meets Australian custom requirements
      • Ensure that you carry with you:
      o Name and contact details of  MCFE
      o Enough currency to meet transport, meals, emergency needs
      o Your important documents:

      • Passport
      • Letter of offer
      • eCoE
      • Visa
      • Certified copies of qualifications and Certificates
      • Travel insurance policy
      • ID cards, drivers licence, Certified copy of Birth Certificate
      • Credit card
      • Print out of the address you are to be taken to on arrival
      • Mobile phone with International Sim Card/Global roaming

    Information about Melbourne

    Melbourne is the capital of Victoria. It is a multicultural city of about 4 million people. Melbourne is internationally recognised as a ‘Safe Community’ by the World Health Organisation (WHO). It is one of only three capital cities worldwide to achieve such an honour. The crime rate is low and it has excellent emergency and hospital facilities.  Melbourne has won the title of Most Liveable City in the World 6 times.


    Places to visit in Melbourne:

    There are many exciting and interesting things to do while living in Melbourne, and because iAscend is located in the heart of Melbourne, it is easier and quicker to get around. Places in Melbourne that you should think about visiting include:

    • Melbourne Zoo – take the Upfield train line from Flagstaff or Flinders Street stations and get off at Royal Park.
    • Crown Casino and Entertainment Complex/Southbank – short walk opposite Flinders Street station.
    • Queen Victoria Market (not to be confused with QV) – short walk from iAscend, or a tram ride from Williams St.
    • St Kilda Beach – Number 96 tram ride from Bourke Street
    • Chinatown – 10 min walk from iAscend along Little Bourke Street.

    More information about places to visit may be found at Melbourne’s Tourist Information Office located at Federation Square, opposite Flinders Street Station. This office is open 7 days a week and offers information about Melbourne and Victoria. You may also like to visit the website at

    Sport and Fitness in Melbourne

    Melbourne is the sporting capital of Australia. It hosts the Tennis Australian Open in January, the F1 Grand Prix in March, and the AFL Grand Final in September, and International Cricket matches throughout the summer. Melbourne has many top-ranked golf courses, playing grounds and stadiums, and many international standard playing clubs varying from football (called soccer in Australia) to curling and ice-skating. With Melbourne’s close proximity to the water, you can enjoy surfing, swimming and all forms of boating. However, if you enjoy surfing, ensure you swim at patrolled beaches and always swim between the flags. Remember never dive head first into water that you do not know the depth of as injuries may result.

    If you are interested in playing sports or joining a sporting club, please see Student Services staff that will help you find a club.

    Airport Transfer:

    Public transport does not operate from Melbourne Airport. Passengers may use a taxi or SkyBus service to the city. If you need to be collected from the airport and do not want to use these services, you will need to organise an alternative arrangement

    Public Transport:

    We recommend that you do not drive to iAscend as the cost of petrol and parking can be very expensive. Melbourne is well served by public transport in the form of trains, trams and buses.

    The closest train station to iAscend head office is Flinders St Station and our Little la Trobe training  building  is a five minute wal from the Melbourne Central station -less than a five minute walk. Tram services pass the front doors of iAscend .

    The Melbourne Public Transport Corporation has created a pamphlet to help you with fares and other public transport information. If you have any questions about ticket prices, timetables or locations, please ask at Student Services staff, or visit this website:

    Driving in Melbourne:

    In Australia, you must have either an Australian Driver’s License or an International Driving Permit. Cars are driven on the left side of the road in all states of Australia. If your International Permit or Licence is not in English, you must also carry a certified translation.

    Victoria has very strict driving laws. When driving around Melbourne, you must wear your seat belt. We recommend that you do not drink alcohol or take drugs and drive as you could lose your licence. Speeding incurs heavy fines and you may also lose your licence. Ensure you understand the road rules by visiting

    Driving outside Melbourne:

    If you are going out of Melbourne for a weekend or term breaks, remember that Australia is a very large country and you may easily get lost. Always plan your trip in advance and carry a map of the area to which you are travelling. Before you leave home always tell someone reliable where you are going and when you will be back. If you are intending to travel in remote areas, always carry plenty of water. You should also go to a police station before driving, to check if there are any road rules in Australia that you are not familiar with and to check on road closures and weather risks. If your car breaks down, stay with your car and do not walk off to find help: someone is just as likely to find you as you are to find them, and staying with your car allows you to have shelter against rain, or Australia’s harsh sun.

    Throwing litter from a car especially lit cigarette butts in country areas of Australia is a serious offence as it can cause bush fires which could kill many people. It’s simply easier to carry a litter bag with you and not throw any litter from a car.

    If renting a car make sure that the only people who drive the car are those who have signed on as registered drivers – otherwise your insurance may not cover you if you are in an accident.

    It is not against the law in Australia to drive a car without insurance, but we strongly recommend that you have car insurance. You should at least take out third party or comprehensive insurance in case you have an accident.

    How to open an Australian Bank Account

    It is wise never to carry large amounts of cash around with you. Cash should always be kept in a secure place.

    Australian banks are recognised as among the most secure in the world. When you first arrive in Melbourne, it is a very good idea to open a bank account. When you go to the bank you need to take your passport and a copy of your CoE (Confirmation of Enrolment). If you do not have a copy of your eCoE, please inform Student Services staff who can provide a copy. There are many banks located near iAscend so please ask Student Services staff for further information or a map. You do not need to deposit money when you first open your account. Use cheques or credit cards to pay for large bills rather than carrying large amounts of cash.

    For your safety iAscend prefers that you pay your account by direct bank deposit transfer, credit card or cheque. Carrying cash is an unnecessary risk. Most criminal attacks on International Students have happened because they were carrying large sums of money.

    Holidays in Victoria


    Check here for the current year school holiday breaks and public holidays. Our classes do not run on school holidays or public holidays. Please note, your study terms/groups of units may not run according to the Victorian school terms.

    No Smoking

    Smoking is not permitted in public places, including airports, restaurants, cinemas and shopping centres. iAscend has a non-smoking policy that prohibits smoking anywhere in the building, including toilets. Smoking within 4 meters of a building doorway is also an offence which carries a fine.

    Students should not smoke at the front of the building. If you must smoke, please exit the building move away, extinguish the butt and dispose of it in a rubbish receptacle.

    Dropping cigarette butts in the street also carries a fine and a lit bit carries an even larger fine.

    Your safety 

    • Melbourne is a multicultural diverse city and relatively safe, but we suggest using common-sense personal safety practices, as you would anywhere. There are many online resources, including Safety Victoria, and the Victoria Police website.
    • Research the area you plan to live in before arriving. When you arrive, check with your local police station for safety advice and places to avoid. Keep updated through the Neighbourhood Watch website and news bulletins
    • Be aware of your surroundings and remain alert, especially if you are withdrawing money from an ATM or are on the phone
    • Appear confident. Know where you are going, try not to look lost (even if you are) and walk with a posture and pace that portrays confidence
    • Trust your instincts. If you feel uneasy, head towards a location or situation that you feel safer in (e.g. crowds, shops)
    • Consider carrying a personal alarm
    • Call 000 for police, fire brigade or ambulance

    When you are out at night

    • Walk with friends: Walk in well-lit areas. If you have to walk alone, use the safest route to your destination.
    • Dress down: try not to wear flashy jewellery (or remove them on your way home) and keep electronics out of sight
    • Be aware of the effects of alcohol on yourself and others, and how it may affect your safety. More information on the
    • Drink spiking: Never leave your drinks unattended. Do not allow strangers to buy you drinks and look out for your friends. If you suddenly feel unwell, ask for help from the venue’s staff.
    • Take a taxi from a Safe City Taxi Rank. Details at the
    • Don’t leave mobile phones, hand bags or valuable items exposed in food courts or public


    When you are outdoors

    • Sun: Protect yourself from the sun. Use sunblock, wear sunglasses and a hat, and stay in the shade.
    • Swimming: Read about water safety at before you swim. Many students put their lives in danger because they were not aware of water safety
    • Bushfires: If going to the countryside (especially in summer), check the Country Fire Authority (CFA) website for bushfire warnings beforehand
    • Snow: Learn about snow safety at if you are planning a trip to the mountains

    When taking public transport

    • Plan your journey, memorise the timetable or download it from the relevant website so that you are not waiting for too long.
    • Be alert for the tram’s bell. While it sounds pleasant, tram drivers use it to warn people of its approach
    • At night, sit near other people or as close to the driver as possible. If it is very late, consider taking a taxi. The Nightrider bus service runs on weekends after midnight
    • The metro website has extensive safety information on trains and trams




    Road safety

    • Look both ways before crossing the road. Cross at pedestrian crossings and do not follow other people without looking. Watch out for cars and bicycles that skip the red light
    • When walking, avoid using headphones in quiet areas or near traffic
    • Do not hitchhike or accept lifts from strangers
    • If you plan to ride a bicycle, learn the safety requirements and road rules. For more information, go to Vic Roads or Bicycle Victoria
    • Remember the road rules, road culture may be different to that of your country so take it easy. Stay alert!

    When in the car/driving

    • All passengers must wear seatbelts
    • Watch for pedestrians and bicycles
    • Never drive under the influence of alcohol or drugs
    • Do not leave valuables or electronics in the car. If you have to, keep them out of sight
    • Remember the road rules, road culture may be different from that of your country so take it easy. Stay alert!





    When at home

    • Do not leave your doors or windows unlocked even if you stay in apartments, student accommodation or residential colleges where you might feel safer
    • If you think someone has entered your home, do not go in. Contact the police immediately
    • Make sure there are working smoke alarms. Do not take the battery out. If there are no smoke alarms, your landlord is obliged to install them
    • In case of a fire, make sure you have quick and easy access to an exit. Leave your key in the door if possible
    • Keep valuables and electronics out of sight
    • Do not open the door for just anyone. Ask for identification if you are unsure

    Your belongings

    • Do not carry originals of important documents such as passports. Carry a certified copy instead
    • If you carry a bag, keep it close to you
    • Never leave your belongings unattended
    • Don’t openly display your electronics, especially at night. If using an iPod, consider switching to a different set of earphones so that it does not attract attention
    • If you carry your laptop with you, use something other than your laptop bag (e.g. backpack, grocery bag)
    • Mark your belongings with an ultraviolet pen. Include the University’s name and your Student ID

    Protecting your personal information

    • Do not give your personal information to strangers
    • When using an ATM, check that the card slot has not been tampered with. Shield the keyboard when you enter your PIN
    • Be wary when you receive emails, especially from banks. Your bank will never ask for your personal information via email
    • If you receive anonymous phone calls, be polite but firm when you decline and do not give out personal details
    • When using public computers, always log out of your accounts and make sure none of your login details are “remembered”. Clear the cookies/history/cache if necessary
    • If your credit card gets stolen or you think that it has been compromised, contact your bank immediately to cancel it
    • For information and updates on scams, as well as tips to protect yourself, go to


    Privacy Statements

    Collection of personal information

    The types of personal information we may collect and hold includes (but is not limited to):

    • Information provided to us when a student enrols in a  course, including a student’s name, age, address, occupation, educational background, health and disability details, contact details, their VSN (Victorian Student Number), their USI (Unique Student Identifier);
    • Information provided to us in the course of employment, including name, age, address, occupation, education background, health details and contact details;
    • Information about other people who come into contact with a member of the MCFE team.

    We will generally collect personal information by way of forms filled out by people, face-to-face meetings, interviews, business cards, telephone conversations and from third parties.

    We may also collect personal information from the use of our website. The only information we collect about people when they use our website is what a person chooses to tell us about themselves, for example, information provided in an email communication. However, it is noted that some of this information will not be personal information because it will not necessarily reveal a person’s identity.

    Use and disclosure of personal information
    MCFE may use and disclose personal information for the primary purpose for which it was collected, for reasonably expected secondary purposes, and in other circumstances authorised by the Privacy Act. In general, we use and disclose personal information for the following purposes only:

    • To conduct our business – that is, the provision of vocational education and training;
    • To communicate with a person; and
    • To comply with our legal obligations.

    We may disclose personal information to other members of the MCFE team, to other companies or individuals who assist us in providing services or who perform functions on our behalf (such as for the purposes of a Work Placement), courts, tribunals and regulatory authorities, and anyone else to whom a person authorises us to disclose it.  We will take reasonable steps to ensure that anyone to whom we disclose personal information respects the confidentiality of the information and abides by the NPPs or equivalent privacy laws.

    Access to personal information

    Subject to the exceptions set out in the Privacy Act, a person can gain access to personal information that we hold about that person by application in writing or email.  We will handle all requests for access to personal information in accordance with the NPPs.  If for some reason we refuse to give access to such personal information, we will provide the person concerned with reasons for our refusal in accordance with the Privacy Act.

    Management of personal information

    In accordance with the Privacy Act, we take reasonable steps to protect the security of personal information held by us.  This includes protecting the information from misuse or loss and from unauthorised access, modification or disclosure, for example, by the use of physical security and restricted access to electronic records.  Where we no longer require a person’s personal information for a permitted purpose under the NPPs, we will take reasonable steps to destroy it.

    MCFE endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. Generally, we will amend any personal information about a person held by us which is inaccurate, incomplete or out-of-date if the person requests us to do so. If we disagree with a person’s view about the accuracy, completeness or currency of a record of personal information held by us, and the person asks us to associate with that record a statement that the person has a contrary view, we will take reasonable steps to do so.

    Sensitive information

    Some personal information we collect is ‘sensitive information’.  Sensitive information includes personal information relating to a person’s health, racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences, or criminal record.

    Sensitive information will be used or disclosed only for the primary purpose for which it was collected or a directly related secondary purpose, unless a person agrees otherwise, or where certain other limited circumstances apply (for example, where required by law).


    A cookie is a small file placed in a web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

    Our website uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

    SIU Privacy Statement – Student Declaration

    The following is documented as a declaration you will make during enrolment.

    Your privacy is important to MCFE. All personal information about you is treated in the manner required under the National Privacy Principles as set out in the Privacy Act 1988, Privacy Amendment (Private Sector) Act 2000 and the Australian information Commissioners Act 2010 or other relevant acts. I understand that MCFE is required to provide the Victorian Government, through the Department of Education and Early Childhood Development, with student and training activity data which may include information I provide in this enrolment form. Information is required to be provided in accordance with the Victorian VET Student Statistical Collection Guidelines (which are available at: )

    The Department may use the information provided to it for planning, administration, policy development, program evaluation, resource allocation, reporting and/or research activities. For these and other lawful purposes, the Department may also disclose information to its consultants, advisers, other government agencies, professional bodies and/or other organisations. This information may include personal and contact details, course enrolment details and changes. Personal information includes but is not limited to information concerning your work, studies, ethnicity, gender, living arrangements and languages spoken. You may request access at any time to information that we hold about you, and you have the right to ask us to correct information if you believe that information about you is inaccurate, incomplete or out of date. We will only disclose your personal information to others if you provide MCFE with a written request or where the law permits or requires SIU to do so. For more information in relation to how student information may be used or disclosed please contact MCFE on phone (1300 555 748) or email – [email protected]

    NCVER Privacy Statement 

    Under the Data Provision Requirements 2012, MCFE is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

    Your personal information (including the personal information contained on your enrolment form) may be used or disclosed by MCFE for statistical, regulatory and research purposes. MCFE may disclose your personal information for these purposes to:

    • Commonwealth and State or Territory government departments and authorised agencies,
    • NCVER;

    Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:

    •   Populating authenticated VET transcripts;
    •   Facilitating statistics and research relating to education, including surveys and data linkage;
    •   Pre-populating RTO student enrolment forms;
    •   Understanding how the VET market operates, for policy, workforce planning and consumer information; and
    •   Administering VET, including program administration, regulation, monitoring and evaluation.

    You may receive a student survey which may be administered by a government department or NCVER employee, agent or third-party contract or other authorised agencies. Please note you may opt out of the survey at the time of being contacted.

    NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at

    Victorian Government VET Student Enrolment Privacy Notice

    The Victorian Government, through the Department of Education and Training (the Department), develops, monitors and funds vocational education and training (VET) in Victoria. The Victorian Government is committed to ensuring that Victorians have access to appropriate and relevant VET services. Any personal information collected by the Department for VET purposes is protected in accordance with the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic).

    Collection of your data: SIU is required to provide the Department with student and training activity data. This includes personal information collected in the SIU enrolment form and unique identifiers such as the Victorian Student Number (VSN) and the Commonwealth’s Unique Student Identifier (USI). SIU provides data to the Department in accordance with the Victorian VET Student Statistical Collection Guidelines, available at:

    Use of your data: The Department uses student and training data, including personal information, for a range of VET purposes including administration, monitoring and planning. A student’s USI may be used for specific VET purposes including the verification of student data provided by SIU; the administration and audit of VET providers and programs; education-related policy and research purposes; and to assist in determining eligibility for training subsidies.

    Disclosure of your data: As necessary and where lawful, the Department may disclose VET data, including personal information, to its contractors, other government agencies, professional bodies and/or other organisations for VET-related purposes. In particular, this includes disclosure of VET student and training data to the Commonwealth and the National Centre for Vocational Education Research (NCVER).

    Legal and Regulatory: The Department’s collection and handling of enrolment data and VSNs is authorised under the Education and Training Reform Act 2006 (Vic). The Department is also authorised to collect and handle USIs in accordance with the Student Identifiers Act 2014 (Cth) and the Student Identifiers Regulation 2014 (Cth).

    Survey Participation: You may be contacted to participate in a survey conducted by NCVER or a Department-endorsed project, audit or review relating to your training. This provides valuable feedback on the delivery of VET programs in Victoria.

    Please note you may opt out of the NCVER survey at the time of being contacted.

    Consequences of not providing your information: Failure to provide your personal information may mean that it is not possible for you to enrol in VET and/or to obtain a Victorian Government VET subsidy.

    Access, correction and complaints: You have the right to seek access to or correction of your own personal information. You may also complain if you believe your privacy has been breached. For further information, please contact SIU’s Privacy Officer in the first instance by phone 1300 555 748 or email

    Further information: For further information about the way the Department collects and handles personal information, including access, correction and complaints, go to:

    For further information about Unique Student Identifiers, including access, correction and complaints, go to:

    Student Declaration 

    The following is documented as a declaration you will make during enrolment.

    I understand that information provided by me on this form may be sent to State and Commonwealth government agencies, and I consent to that use.

    I understand that MCFE is required to provide the Victorian Government, through the Department of Education and Early Childhood Development, with student and training activity data which may include information I provide in this enrolment form. Information is required to be provided in accordance with the Victorian VET Student Statistical Collection Guidelines (which are available at The Department may use the information provided to it for planning, administration, policy development, program evaluation, resource allocation, reporting and/or research activities. For these and other lawful purposes, the Department may also disclose information to its consultants, advisers, other government agencies, professional bodies and/or other organisations. This information may include personal and contact details, course enrolment details and changes. Personal information includes but is not limited to information concerning your work, studies, ethnicity, gender, living arrangements and languages spoken.

    You may request access at any time to information that we hold about you, and you have the right to ask us to correct information if you believe that information about you is inaccurate, incomplete or out of date. We will only disclose your personal information to others if you provide MCFE with a written request or where the law permits or requires MCFE to do so.

    For more information in relation to how student information may be used or disclosed please contact MCFE on phone 1300555748 or email [email protected].


    Phone: 1300 368 883

    [email protected]

    Head Office: U39, 617 – 643 Spencer Street, West Melbourne, 3003